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SLA tracking for engineering & ops teams

SLA tracking that plugs into Jira.
Not the other way around.

FastSLA connects to your existing issue workflow via webhook. Keep Jira as your source of truth. Get live breach visibility, business-hours-aware SLA clocks, and reporting that reflects how your team actually works.

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14-day free trial  ·  Cancel anytime  ·  Setup in under 10 minutes

app.fastsla.com / issues

Active Issues

4 active  ·  2 at risk  ·  1 breached

All 4 At risk 2 Breached 1
ENG-4821
Database timeout in production checkout flow
P1
Open
+2h 14m BREACHED
ENG-4819
Payment API returning 503 for EU customers
P2
In Progress
34m left AT RISK
ENG-4815
Auth service intermittent login failures
P1
Resolved
✓ 3h 22m SLA MET
ENG-4802
Email notifications delayed for new signups
P3
Open
6h 12m RUNNING
Works with your existing tools
The problem

SLA tracking shouldn't require a platform migration.

Most teams already have a working issue system with priorities, statuses, and workflows they trust. The gap is a clear SLA layer on top — not a second board to maintain.

😤
Jira Service Management is overkill

JSM is an entirely different product with its own issue types, workflows, and license tier. Teams using Jira Software shouldn't need to rebuild their setup just to get SLA tracking.

📊
Spreadsheets break under real load

Manual SLA tracking works until it doesn't. No real-time visibility, no breach alerts, no business hours logic, and one person always owns the sheet that everyone depends on.

🔧
Custom scripts are a maintenance burden

Building your own SLA dashboard costs months of engineering time and grows into a fragile internal tool nobody wants to own. That time is better spent on your actual product.

How it works

From zero to live SLA tracking in three steps.

FastSLA is designed to prove value in a single project before you expand. Start small, validate, roll out further.

1
Connect your project

Register a project in FastSLA, copy the webhook URL, and paste it into your Jira or other issue system. Issue events start flowing immediately.

POST /webhooks/jira?projectId=…
2
Configure your SLA policy

Define response and resolution targets per priority (P1–P4). Set your business hours, add public holidays, and map your Jira statuses to SLA meanings like start, pause, and resolve.

3
Track, alert, and report

Get a live issue list with SLA countdowns, breach state, and timeline. Receive alerts before breaches happen. Run reports to spot trends and test policy changes safely.

Features

Everything you need. Nothing you don't.

FastSLA is focused on one thing: making SLA tracking accurate, operational, and trustworthy on top of the workflow you already run.

🕐
Business hours & holiday-aware

SLA clocks stop outside business hours and on public holidays. Configure exact open/close times per weekday, per timezone, with country-level holiday calendars built in.

🎯
Per-priority SLA targets

P1 and P2 incidents have different urgency than P3 and P4. Set separate response and resolution time targets for each priority level across all your projects.

🔔
Breach alerts before they happen

Get notified when an issue is approaching a breach threshold — not just when it's already too late. Configure alert timing and notification channels per project.

🔁
Policy replay & what-if analysis

Test a new SLA policy against your real historical data before going live. The Replay feature recalculates results as if the new policy had always been active — no risk, full insight.

🗺️
Flexible workflow mapping

Your Jira statuses are yours. Map them to SLA meanings: which status starts the clock, which pauses it, which counts as first response, and which closes the incident.

📈
Reports that reflect real operations

Breach rates, average response times, resolution times per priority and project. Filter by date range, policy version, or workflow. Export or share with stakeholders.

Why FastSLA is different

An SLA layer, not a new source of truth.

Other tools ask teams to move work into the SLA product. FastSLA does the opposite: your issue system stays where it is, and FastSLA sits on top as a lightweight intelligence layer.

✓
Teams keep working in Jira — no disruption to existing habits
✓
Issue movement triggers SLA updates via webhook in real-time
✓
New hires don't need to learn a second work surface
✓
Rollout happens one project at a time — no big-bang adoption
✓
Policy changes can be tested on historical data before going live
✓
GDPR by design — we never receive issue titles or free-text. Only keys, statuses, and timestamps
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< 10m
Typical time from signup to first live SLA data
P1–P4
Separate targets per priority, not one-size-fits-all
0
Changes required to your existing Jira setup or workflow
24/7
Or business hours — your policy, your choice
How FastSLA compares

The honest comparison.

Not all SLA tracking options are built for teams that already have a working issue system.

Capability ✦ FastSLA Jira Service Mgmt Spreadsheets Custom build
Works on existing Jira Software ✓ Yes Requires JSM upgrade Manual copy Build required
Business hours aware ✓ Yes ✓ Yes ✗ No Build required
Holiday calendar support ✓ Yes Limited ✗ No Build required
Per-priority targets (P1–P4) ✓ Yes ✓ Yes Manual rows Build required
Policy replay on historical data ✓ Yes ✗ No ✗ No ✗ No
Real-time breach alerts ✓ Yes ✓ Yes ✗ No Build required
Setup time Minutes Days to weeks Hours Months
Ongoing maintenance None (SaaS) High Manual Engineering time
What teams say

Built for teams that work with issues every day.

★★★★★

"We had Jira for years with zero SLA visibility. FastSLA gave us breach alerts in one afternoon. We didn't change a single thing in Jira — we just connected the webhook and configured our policy."

MK
Marcus K.
Head of Engineering, SaaS platform
★★★★★

"The policy replay feature is the best part. We tested three different SLA definitions against six months of real incidents before choosing one. That kind of confidence was impossible before."

SR
Sara R.
Support Operations Manager
★★★★★

"We tried JSM but the migration was too disruptive. FastSLA worked with our existing Jira Software setup. Took about 8 minutes to connect the first project. Reports were running by end of day."

TL
Tom L.
Platform Lead, fintech startup

Ready to get SLA visibility without the platform migration?

Connect your first Jira project in under 10 minutes. 14-day free trial, no credit card required.

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Starts at €49/month after trial · Cancel anytime · GDPR compliant